The RequirementsThe ideal candidate for this role will be a strong people manager and forward leaning warehouse operations professional with the vision and flexibility to think outside of typical black and white warehouse workflow. S/he will have the innovative mindset to build a best-in-class warehouse operation that can deliver on customer satisfaction goals and expectations while also meeting internal build, test and delivery requirements.
To be a strong fit for the role of Warehouse Operations Manager, you will need:
- A high school diploma or GED equivalent required; an associate's or bachelor's degree in Operations, Logistics, Supply Chain, Business or similar is an advantage
- Demonstrated success and experience (7-10 years) in warehouse operations, including significant management experience
- Experience developing and implementing and/or improving warehouse workflow systems
- Knowledge of purchasing and inventory
- Excellent leadership/supervisory skills; the ability to motivate employees and build morale while also managing change
- Strong computer skills, including a proficiency with Microsoft Office programs, (e.g. Word, Excel, and Outlook); experience using ERP/WMS software, ideally Q360
- Knowledge of safety regulations; a commitment to safety
- Experience with job costing & budgets is highly preferred
- The ability to lift up to 60 pounds
- Experience in the audiovisual industry is highly preferred; experience in similar industries (e.g. IT, electronics, automotive suppliers etc.) with a large parts inventory used for build (we build racks) and testing prior to shipment preferred
- Long-range vision, planning & execution skills combined with the ability to effectively manage daily responsibilities
- Action-oriented self-starter with the ability to effectively balance multiple tasks and competing priorities under limited direction or supervision
- Strong deadline orientation with excellent time management and organizational skills
- Excellent verbal and written communication skills; interpersonal finesse to effectively communicate with a variety of stakeholders
- Outstanding service skills; the ability to build strong collaborative relationships both internally (leadership and staff) and externally (customers and vendors)
- Flexibility and resourcefulness
The RoleReporting to the Vice President, Finance, as Warehouse Operations Manager, you will be responsible for managing all warehouse operations, including materials and personnel management. Currently, the warehouse team includes 4 full-time associates, including a lead, and one half-time associate. It is a team with potential, but one that will need a strong manager in order to thrive.
This is not a typical warehouse role where a black and white, one size fits all approach to inventory, workflow, policies, and procedures will work. The work we do at Spinitar is project based. One project could require 100 parts/components, while another could require 1000. Parts are released to internal teams who build and test the equipment. Completed AV racks are then returned to the warehouse for shipment to the customer, along with requests for additional inventory/equipment such as cables, cords, etc. that must be shipped with the AV racks for installation purposes. All equipment must arrive within the appropriate window so that our installation teams have everything they need to ensure the project is completed on time and as designed and contracted by the customer. Unneeded items may be returned to the warehouse after the project is complete.
While we have solid manual processes in place, which you will continue to leverage as you're learning our operations and your role, you will review our system and use your experience, talent and problem-solving skills to recommend, design and implement a more automated and smoothly flowing, yet highly flexible, system.
More specifically, you will:
- Help make Spinitar a fun, profitable, world-class and customer-centric provider and integrator of audio visual solutions.
- Ensure compliance with established procedures and maintain effective internal control over the physical product flow, purchasing, tracking, shipping and accounting of inventory receiving.
- Direct the scheduling and ensure the performance of physical inventories.
- Establish and negotiate freight and shipping contracts with freight companies.
- Be responsible for inventory planning, scheduling and general management.
- Determine the plan for the storage and receiving of all inventory products.
- Direct the RMA Team and ensure that product is credited in a timely manner.
- Ensure that all equipment is entered correctly into our ERP system and inventory is tracked and counted on a periodic basis.
- Work with internal and external customers to analyze the useful life of inventory and its proper disposal.
- Lead, direct, train and manage the warehouse team to provide impeccable service to both internal and external customers.
- Maintain a clean well-organized warehouse.
- Leverage a positive attitude and strong coaching and training skills to build a team-oriented atmosphere.
Pictured throughout: images from Spinitar's state-of-the-art showroom in Newport Beach, CA.
More Good ReasonsVisibility -- while you'll work with and receive direction from the VP of Finance, you will also enjoy visibility to other leaders, Project Managers, and customers. We respect a strong work ethic and reward success.
Teams built for success – throughout the organization, our teams are cohesive units that are built for success. They are self-driven and maintain a group reporting dynamic where each member is accountable to every other member. In other words, the standards are set and the group as a whole motivates and supports each individual. The system promotes collaboration and a sense of pride -- people enjoy working on high-achieving teams and have fun in the process. It's also obvious to team mates when there is a weak link. Weak links tend not to last because they bring down the whole team. You can build a similar team dynamic in the warehouse.
Fun and transparent environment -- people like working at Spinitar, as demonstrated by the long tenure of our staff, and it’s not difficult to understand why. We work hard and have high standards, but we also enjoy the benefits of a transparent, tight-knit team environment and we like to have fun. For example, once per quarter we have a “State of the Union” breakfast to ensure we’re all on the same page regarding where the company is and where we’re going. We also enjoy some great perks: each year you will be eligible to participate in our “roll out the red carpet” Chairman's Club trip to an exciting destination such as Maui or Cancun. The winners are voted on by both peers and customers, and entire teams can be rewarded when meeting top goals.
Strong compensation -- in addition to a competitive salary, we offer a comprehensive benefits package including all you would expect, such as health and other insurances, a 401(k) plan and paid time off and more.
Video: Since 1986, Spinitar has been designing, installing, and servicing AV environments for corporate, government, and education clients. We understand that maximizing space utilization, guaranteeing system uptime, and minimizing employee downtime are critical to our clients' operations.
Keys to SuccessAt Spinitar, we believe that well-trained, service-focused employees are as important to our growth and success as any growth initiative or business strategy. As such, we take care of our employees by providing the resources necessary to develop their skills, such as the opportunity to earn the certifications and/or training they need to succeed, and by recognizing and rewarding success. We strive to create an environment where employees are encouraged to do their best work, and where that work will be noticed. It's an environment where people thrive. We know our employees enjoy working here -- it's evident by our positive, upbeat atmosphere and the high number of long-tenured team members. These are the values that you will bring to the warehouse staff through your strong leadership skills and alignment with our culture, values and vision.
Currently, warehouse operations are in need of optimization. Likewise, the team needs a strong leader who will take the helm, provide clear and measurable expectations, insulate them from direct demands from internal and external stakeholders, and create a team and culture in the warehouse that reflects what we've built throughout the rest of the company. To do that, you will need to take the time to learn what's in place, earn credibility with the team, build relationships across the organization, and define where there are issues and where improvements/restructuring can be implemented. It will take a good deal of time. You'll find traditional systems won't work here, but systems need to be in place. You will know you are successful when:
- Stakeholders come to you with requests, rather than attempting to go directly to individual warehouse associates.
- The team is upbeat, efficient and accurate in their work; they are motivating one another to succeed.
- Daily schedule meets daily demand.
- You've created and are beginning to implement a roadmap for improvements.